Developer Resources
API Docs Integration guides and references Service Status Live platform availability
AI Customer Experience
🤖 AI Customer Service Deliver intelligent support with AI-powered customer conversations 🧠 AI Agents Automate customer interactions with intelligent AI workforces 💬 Conversational AI Create natural conversations across voice and digital channels
Customer Engagement
🌐 Omnichannel Customer Interaction Connect customers through voice, messaging and digital touchpoints ⚡ Digital Automation Streamline workflows with automated customer journeys 📞 Proactive Customer Service Engage customers before issues occur with intelligent outreach
Industry Solutions
🏦 Financial Services Improve customer experience with AI-driven automation 🛒 Retail & E-commerce Enhance engagement, conversion and customer loyalty 🏢 BPO Increase operational efficiency with AI-powered agents
AI Customer Experience
AI Agents One-Stop AI Customer Experience Solution AI Assistant Real-time guidance, summaries and agent productivity tools AI Digital Automation Visual self-service and automated customer workflows Email OTP Secure verification by email
Engagement
Omnichannel Engagement Unified customer interaction across digital channels Predictive AI Outbound Increase engagement with intelligent outreach IVR Deflection Move customers from waiting queues to self-service Super Messaging Integrate once for all channels
Platform
AI-Powered CX Platform Cloud platform combining CPaaS and CCaaS capabilities Integrations Connect existing systems and communication channels Multi-Node AI Customer Experience Assurance 24/7 intelligent self-service across voice and digital channels Proactive Customer Service Interactive notifications and two-way conversations

AI-Powered
Customer Experience (CX)
Platform

An AI-driven Customer Experience platform that seamlessly integrates multiple communication platforms with cutting edge large language models (LLMs) across both text and voice channels.

Explore Services Get Started
200+ countries and regions 15,000+ served customers 24/7 global support
💬 Messaging
📞 Voice
🌍 Conversational AI
NXLINK AI Agent
Customer

I want to change my booking

AI Agent

I can help you with that.

✓ Resolved
Core Capabilities

Connect every customer
across every channel

From real-time messaging and global calling to virtual numbers and social business communication, Proactive Customer Service helps enterprises build consistent customer journeys worldwide.

LLM-Powered AI Agents

Deliver OTPs, notifications and marketing messages through reliable global messaging routes.

Multi-Node AI Customer Experience Assurance

Build local presence with virtual numbers, DID services, privacy numbers and two-way international SMS.

Predictive AI Outbound

Support voice OTP, notifications and SIP-based enterprise calling across global markets.

Omnichannel Engagement

Engage customers through WhatsApp Business, Viber Business, Zalo Business and other major social channels.

Why Proactive Customer Service

Built for global
enterprise communication

Proactive Customer Service combines cloud infrastructure, AI capabilities, local expertise and global resources to help enterprises communicate more effectively at scale.

24/7 Always-On Engagement

Use scalable cloud infrastructure and AI-powered capabilities to improve communication efficiency and customer engagement.

10× Faster Resolution

Support diverse customer markets with localized messaging, regional knowledge and multilingual communication experiences.

32.6% Boost Agent Productivity

Connect through extensive carrier, channel and platform partnerships to reach customers across more than 200 countries and regions.

Conversational AI Excellence

Unify messaging, voice, social channels and customer engagement workflows into a seamless communication experience.

Business Impact

Proven outcomes across
global industries

Proactive Customer Service supports enterprises in retail, automotive, gaming and other sectors with communication solutions designed to improve conversion, service quality and operational efficiency.

300%

Higher conversion rates

A global coffee brand used WhatsApp-based customer engagement to create a new sales channel in Southeast Asia.

54%

Higher customer satisfaction

An international automobile brand improved overseas customer service with unified omnichannel engagement.

95.2%

SMS arrival rate

A global gaming platform strengthened secure login and password recovery through SMS and voice verification.

Developer Ready

Integrate global communication
with flexible APIs

Build messaging, voice, authentication and number services into your applications with scalable communication APIs.

  • Messaging and verification APIs
  • Voice and SIP capabilities
  • Global number services
  • Real-time delivery and service status
POST /v1/messages JSON
Global Ecosystem

Connected with trusted
industry partners

Proactive Customer Service works with leading communication platforms and industry organizations to support reliable global service delivery.

WhatsApp Business Solution Provider
Viber Official Silver Partner
Zalo Official Business Partner
GSMA Corporate Member
GLF Member
CCAS Member
0 Always-On Engagement
0 Faster Resolution
0 Agent Productivity Boost
0 AI-Powered CX Platform

Build the future of customer experience

Build better customer experiences with Proactive Customer Service’s one-stop communication solution.

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